Healthwatch Swindon was approached by Swindon Borough Council adult social care in October 2017 with a request to consider undertaking enter and view visits.
This would involve recruiting volunteers living with learning disabilities or on the autistic spectrum to carry out visits to health premises, with support, and reporting, from their perspective, on what they found.
In total the Enter and View volunteers visited nine services in Swindon and some of the following recommendations were made:
- Improved physical access including parking arrangements and door opening.
- Provision of easy read signage and information throughout - both inside and outside buildings.
- Clarity of displayed information.