In 2017/18 we spoke to 1,028 people about their experiences of health and social care in Swindon and our reports have tackled issues ranging from waiting times to mis-diagnosis.
We have gathered views through surveys on subjects such as: dementia, GP services, safeguarding, pharmacy needs, and dentistry
- We received feedback about the telephone based prescription re-ordering service (POD). People have shared positive experiences of using it, whilst others have told us about less positive experiences which have included experiencing long waits to get through to speak to someone
- We carried out Enter and View visits at Eldene, West Swindon, Wroughton and Swindon NHS Health Centres to complete our review of all four in the borough. These are multi-provider premises which are not inspected by the Care Quality Commission. Swindon Equality and Access Group and individual residents had raised concerns with us about a wide range of access issues at the newest of the four in the centre of Swindon
- We held coffee mornings in places such as sheltered housing accommodation across Swindon. The purpose was to outreach to those that perhaps are not able get their voices heard about health or care they receive
We have enjoyed working with Swindon Advocacy Movement on the ‘Quality Checkers’ project, which is looking at health and social care services from the perspective of people with learning disabilities. We will continue to run this project in 2018/19 and the findings of this will be presented in a final report.