The aim of this project was to work in collaboration with the Nepalese community to reach 200 people from whom we otherwise would not hear and whose views may not be taken into account by the commissioners and providers of health and social care services.
We developed a survey with the Nepalese Association of Wiltshire (NAW), which asked their members to tell us their experiences of accessing health and social care services, and whether or not they faced any language barriers.
We also invited them to tell us how services could be improved and what would help them live a healthier lifestyle. The survey was produced in English and NAW helped members to complete it.
- Language was a barrier for over half of the respondents. An interpreter, either provided by the health or care organisation of a service or friends or family members, were needed when attending or making appointments. There was a clear request for more interpreters across practices to be provided.
- There was also a request for prescription delivery and an alternative way to get prescriptions to help those experiencing language barriers.
- The majority of respondents – 138 out of 203 – cited a need to eat more healthily and take more exercise, with some requesting more information and support in order to do this.
- Concerns were raised about the lack of appointments and therefore long wait times to see a doctor and a call for more staff.