Nepalese Association Survey Report

In 2019, with approval from our Advisory Group, we awarded our Community Pot Fund of £2,000 to the Nepalese Association Wiltshire (NAW). We wanted to find out whether or not health and social care in Swindon was meeting their needs. Read more.
The Nepalese Association of Wiltshire sitting in a large hall

The aim of this project was to work in collaboration with the Nepalese community to reach 200 people from whom we otherwise would not hear and whose views may not be taken into account by the commissioners and providers of health and social care services.

We developed a survey with the Nepalese Association of Wiltshire (NAW), which asked their members to tell us their experiences of accessing health and social care services, and whether or not they faced any language barriers.

We also invited them to tell us how services could be improved and what would help them live a healthier lifestyle. The survey was produced in English and NAW helped members to complete it.

Key findings

  • Language was a barrier for over half of the respondents. An interpreter, either provided by the health or care organisation of a service or friends or family members, were needed when attending or making appointments. There was a clear request for more interpreters across practices to be provided.
  • There was also a request for prescription delivery and an alternative way to get prescriptions to help those experiencing language barriers.
  • The majority of respondents – 138 out of 203 – cited a need to eat more healthily and take more exercise, with some requesting more information and support in order to do this.
  • Concerns were raised about the lack of appointments and therefore long wait times to see a doctor and a call for more staff.


If you need this report in a different format, please email or call 01793 497 777.

Final report
Final report - Nepali translation
Individual data (from final report) - Nepali translation
Appendix - Nepali translation

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views