1. NHS acknowledge delays on complaint responses in light of COVID pressures

    News -

    In February, NHS England and Improvement acknowledged that NHS providers may take longer to investigate and respond to complaints. This is to allow providers to concentrate on front-line duties and responsiveness to coronavirus (COVID-19).

  2. Healthwatch Swindon News Bites March 2021

    News -

    In this month's newsletter, we will be sharing the BSW CCG video - COVID-19 one year on, the Department of Health and Social Care's launch of a campaign to improve the health and wellbeing of women's health, and much more.

  3. VoiceAbility launches new NHS complaints advocacy service in Swindon

    Advice and Information -

    As of 1 April 2021, VoiceAbility has been awarded the advocacy contract to support people in Swindon to make complaints about care or treatment they have received from the NHS.