Before the COVID-19 pandemic, we were able to engage with care homes in the Swindon area by way of Enter and View visits (face to face visits by Healthwatch staff and volunteers to observe how a care home works and offer constructive feedback). Since lockdown, this has no longer been a viable option.
To continue engaging with care homes we came up with a short survey to find out how each home has managed and how they adapted during the pandemic so that best practice can be established.
There is no doubt that the COVID-19 lockdown has had a detrimental impact on the care home residents and staff. However, care homes have used the pandemic to their advantage by rethinking the way they interact with residents, their families, and staff by
- Having a greater focus on activities for residents
- More one-to-one time being spent by staff with each resident
- Using technology, such as iPads and Skype calls, to keep connected with others