PPG chairs’ survey of Swindon GP practices

As GP practices started to return to a new normal as the COVID-19 lockdown was eased, the chairs of some patient participation groups in Swindon decided to compare their GP practices. Find out more.
Phone and computer

As GP practices started to return to a new normal as the Covid-19 lockdown was eased, the chairs of some patient participation groups in Swindon decided to compare their GP practices. They and three other volunteers, made calls and/or visits to their own surgeries between 4 and 22 July 2020.

Data was collected from 12 different GP practices in Swindon out of a potential 24. Not all GP practices have active patient participation groups and not all have chairs. This was a snapshot survey to compare and contrast. Since the survey was completed further changes would have been made in individual surgeries.

Key findings

  • There is much appreciation and acknowledgement of the work of GP practice staff during the period. Communication with patients and with patient participation groups during Covid-19 between March and July 2020 has however, been extremely varied. 
  • Irrespective of Covid-19 and any further outbreak or lockdown, all GP practices should work with patients and their patient groups to improve communication.
  • Primary Care Networks are well placed to work with their member practices to support or encourage consistency and accuracy – in communication, use of websites and social media for example. Some are beginning to do so. This should be developed.

Downloads

Read our report

If you need this report in a different format, please email info@healthwatchswindon.org.uk or call 01793 497 777.

PPG Chairs Survey of GP Practices

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