There was negative publicity around the closer at the time because of the distance to Devizes. Swindon Clinical Commissioning Group (CCG) felt it was important to speak to service users directly affected by the changes and to understand their experiences.
- Over the course of a week we spoke to 13 service users about their experiences of staying at the Health Based Place of Safety, the care they received and whether this was appropriate given the location.
- The majority of respondents felt positive about their experience of being taken to the Health Based Place of Safety, with a small proportion reporting on having had negative experiences
- Most provided further commentary about their experiences at the facility, some of which also offered constructive criticism around service provision.
Hearing from service users about their experiences is extremely useful and their feedback will form part of the final recommendations for NHS England and NHS Improvement, who will make the final decision regarding future provision of Health based Places of Safety within the AWP area.