This was an unannounced Enter and View visit to Moredon Medical Centre/GP surgery and to the IMH telephone contact centre/hub.
Purpose of the Visit
- To hear directly from some patients about their experience of getting an appointment at Moredon Medical Centre
- To observe the IMH phone hub/contact centre in action and speak to some call handlers and the General Manager
- To make practical recommendations about aspects of the service which may have an impact on the experience of users.