In 2017 we visited Wroughton and Swindon NHS Health Centres to find out about the services provided, to compare the experience of users, patients and staff with that at other practices and to make practical recommendations about physical aspects.
Summary of findings
- We received mainly positive comments from the patients we spoke to about the services provided at both centres.
- One patient at Swindon Health Centre complained that there was no tea/coffee/water machine for those facing long waits.
- More space could be given for IT equipment and screens at reception and more privacy could be provided for patients as the sensitive detail of individuals’ health needs was overheard by our volunteers.
- There were no hand gel dispensers in any public parts of the Swindon Health Centre building.
- We have made recommendations about access, signage and other issues at both centres. We recommend that specific issues raised by Swindon Equality and Access Group are considered by the Centre’s management, NHS Swindon clinical commissioning group (CCG) and the service providers.
- We have made recommendations about the general appearance, upkeep and display of information.
- We have made recommendations about the provision of public information about both centres.