Some improvements at Spode Close reports Care Quality Commission
Spode Close is a purpose-built block of self-contained studio style apartments. The service can provide accommodation and support for up to seven people with learning disabilities, autistic spectrum disorder, physical disabilities or a combination of these kinds of impairment.
Why CQC inspected
In their report, CQC said:
“We carried out an unannounced comprehensive inspection of this service on 10 December 2019. Multiple breaches of legal requirements were found.
"The provider completed an action plan after the last inspection to show what they would do improve and set up a timeframe for improvement action.
"The service needed improvement in the following areas: notifications of other incidents, person-centred care, safe care and treatment, safeguarding service users from abuse and improper treatment, receiving and acting on complaints, good governance and staffing.
"We undertook the latest focused inspection to check whether they had followed their action plan and to confirm they now met legal requirements.
"This report only covers our findings in relation to the Key Questions Safe, Effective, Responsive and Well-led which contain those requirements. The ratings from the previous comprehensive inspection for those key questions were used in calculating the overall rating at this inspection.
"The overall rating for the service has changed from inadequate to requires improvement. This is based on the findings at this inspection.”