Changes to services at Swindon NHS Health Centre

From Wednesday 1 April 2020, the Walk-in Centre, based within Swindon NHS Health Centre, will no longer be available. Find out more about the changes.
Man smiling at camera in health care setting

Until Tuesday 31 March, the centre will remain open from 8am until 6pm, seven days a week.

There are other services within Swindon NHS Health Centre, including a pharmacy, GP practices and sexual health clinic, which are not affected by these changes.

What should I do instead?

Call NHS 111 or go online

An easy way to get the right help, 24 hours a day, 365 days a year (including weekends and bank holidays), either online or by phone.

Trained health advisors will ask you a series of questions, before either:

  • Directing you to a local NHS service
  • Connecting you to a nurse, emergency dentist, pharmacist or GP
  • Arranging a face-to-face appointment with a local NHS service if you need one
  • Offering advice on self-care.

NHS 111 can direct you to, or make you an appointment with, the right local NHS service for you at the time.

This includes the Urgent Care Centre or an out-of hours GP service.

Speak to a pharmacist, dentist or optician

They can offer advice, provide over-the-counter medicine and will tell you if you need to see another healthcare professional.

Book an appointment with your GP

If you need regular medicine or an appointment for a long-term condition, such as asthma, diabetes or Chronic Obstructive Pulmonary Disease (COPD), please plan ahead when possible.

If your GP practice is closed, NHS 111 will direct you to the best local service for you at the time.

Book an appointment at a Children’s Clinic

For babies, children or young people under the age of 18, call 0300 111 0088.

You will be offered an appointment at a children’s clinic at either Moredon Medical Centre or Swindon NHS Health Centre.

Visit the Urgent Care Centre at the Great Western Hospital

Walk-in without an appointment when you need urgent medical attention, but you don’t think it's life-threatening.

Open 365 days a year (including weekends and bank holidays), 7am-10pm.

Call 999 or visit the Emergency Department at the Great Western Hospital

The Emergency Department treats patients in order of clinical need. So if you are waiting a long time after your initial assessment, this is because patients with more critical or life-threatening conditions are being treated.

There are already changes to some services provided at the Walk-in Centre

Blood tests

For routine blood tests, please contact your GP practice.

If you need an urgent blood test, please drop-in to the Phlebotomy Clinic on the third floor of Swindon NHS Health Centre. The Phlebotomy Clinic is open weekdays (excluding bank holidays) between 8am and 12.30pm.

Wound care

For wound care, please contact your GP practice.

Exchanging needles

You can dispose of used needles and collect new needles from the pharmacy on the ground floor of Swindon NHS Health Centre.

The pharmacy is open weekdays between 8am and 7pm, and Saturday between 10am and 1pm. If the pharmacy is closed, please visit the pharmacy in Boots, in the Brunel Shopping Centre.

If you do not have a fixed address

Patients without a fixed address can visit Whalebridge Practice or Carfax NHS Medical Centre, located in Swindon NHS Health Centre or register with any GP practice for up to three months.


What have your experiences been of the changes to the walk-in centre?

We want to hear about what's working and whats not so please speak to Jim, Jo, Vanessa or Carol an share your story.

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