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Privacy policy

This Privacy Policy sets out the data processing practices carried out by this Healthwatch website. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us.

Who we are

Healthwatch Swindon is a local independent consumer champion and is not part of Healthwatch England, a statutory committee of the Care Quality Commission. The data controller of personal information collected via this website is Healthwatch Swindon/The Care Forum. References to "we" or "us" below are to this Healthwatch website. This privacy statement covers this Healthwatch website. This statement does not cover links within this website to other websites.

What does Healthwatch do with your personal information?

Healthwatch (which is run by The Care Forum) is serious about protecting your privacy and storing your data securely.

New legislation now exists which states what obligations we have to follow when collecting and storing your data, its called General Data Protection Regulations (GDPR). These are the rules that govern how we collect, store and use personal data. It is possible you’ve had a number of emails or letters about it from other people who hold your personal data.

What is GDPR?

GDPR covers any information that can be classified as personal details or information that can be used to identify you, and covers a range of information including:

  • Name

  • Photo

  • Email/ IP addresses

  • Social media posts

  • Personal medical or social care needs information

  • Bank details

    Parental consent will be required to process any data relating to children aged 16 and under (e.g. student placements)

    Don’t panic! All of the information that we collect is treated with the highest standards of confidentiality and security.

    What information do we collect?

    When you contact Healthwatch to receive information and updates or to join our membership list, we need to be able to contact you. We will record your name, address, telephone number and email contact. We call this your CONTACT INFORMATION


As a contact or member, you may also provide information about your specific  interests in Healthwatch project, information about services you have commented on, and any preferences for the kind of information you wish to receive.  We call this SENSITIVE PERSONAL INFORMATION

We will also need to monitor who Healthwatch is in contact with for equalities monitoring, including your age, disability, ethnicity, gender or sexuality. We call this DEMOGRAPHIC DATA. You can provide this data for yourself as an individual or about the organisation you represent (if appropriate).

Where is this information kept?

Healthwatch keeps all of these records on password protected, encrypted digital systems, which are regularly updated with secure protection. Where back-ups are in the cloud these will be GDPR compliant.

We have strict controls over who can access your personal data.  All mobile devices are digitally encrypted, and password protected, and we have tight controls about who can access Healthwatch data.

We do not keep paper records.

Why do we collect this data?

Healthwatch collects this data for the following reasons:


So that we can keep in touch with you.


So that we can send you relevant information.


So that we can monitor if Healthwatch is contacting a broad range of people and partner organisations,  we may need to report anonymously equalities data about our contacts.

Healthwatch will only collect the data it really needs, and will only keep that data for a period of time required either by law or for a period where it must be retained for business purposes, usually only 2 years.


What do we do with this data – who can see it?


Healthwatch will not share this information with any third party, unless you give us explicit consent to share it or if we feel you or another person is at risk of harm, including safeguarding concerns.


Will only be shared with a third party outside of Healthwatch if you give us explicit consent to share it or if we feel you or another person is at risk of harm. Your data will only be shared within Healthwatch on a need to know basis, meaning that the only people who can access it are directly responsible for mail-outs to contacts and members.


We do not share this data in any way where you could be identified. We will only provide anonymised reports e.g. 64% of members are women and 36% are men. No one outside of Healthwatch will ever see the personal demographic data you share with us.


What happens now?

We will be asking you to give your consent for Healthwatch to continue to store your data.  We cannot continue to hold the data we currently have or begin to collect your data, unless you consent for us to do so. Please note, we may not be able to process contacts or events bookings if we do not have certain data.

What if I change my mind?

At any point you can choose to stop having your data stored by Healthwatch. All you need to do is email and ask us to “Delete my data”



Healthwatch Swindon Privacy Statement for Members and Contacts_May 2018

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