Our NHS Complaints Advocacy Service

Are you or someone you know looking to make a complaint about an NHS service? Our advocacy service can provide some guidance and information to help you.
Man sitting at a table in conversation with someone

If you need guidance and help with a new or existing complaint we can support you via our NHS Complaints Advocacy Service.

If you feel unable or overwhelmed by your complaint, our advocate can help to support and guide you through the process, discuss your complaint with you and help you to put your complaint into a complaint letter and/or support you at a local resolution meeting.

Why make a complaint?

People make complaints to achieve a variety of things, such as: 

  • To ask for an explanation as to what exactly happened and why
  • To ask for an apology
  • To receive a different or an improved service
  • To enable changes to be made

What sort of things can I complain about?

You can use the procedure to complain about anything you feel unhappy with about treatment from the NHS, such as: 

  • Staff being rude or unhelpful
  • Poor service or the lack of a service
  • Failures to follow policies or procedures
  • Delays in things happening
  • Waiting times  
  • Failure to diagnose a condition

Our advocacy service is free, confidential and independent of the NHS. Our advocate will not act on behalf of anyone else or tell you what to do.

If you feel you would like the support of an advocate and want more information, then please email nhs.complaints@healthwatchswindon.org.uk or telephone 01793 497777


You can download our self-help pack here start the complaints procedure or ask us to send you the pack in the post.

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