Frequently asked questions about Healthwatch
What do we stand for?
Health and social care works best when people are involved in decisions about their treatment and care. But this doesn’t always happen. We are here to help ensure that those designing, running and regulating health and social care listen to people’s views and act on them.
How do we do it?
People speak to Healthwatch about the issues that matter most to them. Local Healthwatch share these experiences with local services so that they can be improved. They also share them with Healthwatch England, the national body, How to describe who we are and what we do 9 which identifies common issues affecting people across the country, and informs those with the power to make change happen.
How do I benefit from what Healthwatch does?
• You can speak to us about what you think of local services – good or bad.
• We are interested in everybody’s views, from all parts of the community.
• Where possible, we will let you know when changes are planned to services in your area and help you have a say. • You can speak to us to find information about health and social care services available locally.
Why should I get involved?
Speak to local Healthwatch about your experiences of any NHS or social care service, and help make them better for you, your friends and family. It’s quick and easy to get in touch – you can phone, email, chat online, or meet us in person. Just a few moments of your time could make a big difference.